Wednesday, January 18, 2012

January notes

We just returned from a week and a half long trip to Southern California.  While there, I visited a few sprinkler and irrigation companies in the Coachella Valley and left them information about our company and a business card.  Everywhere we stopped, the people were very nice and gracious with their time they gave us.  Hopefully we will be able to help some of these folks with their electrical needs in the near future. 

Traveling to the coast in the L.A. area, spent some time with David Hitt and his wife from DNH Industries.  We had a great time with them and did a bit site seeing as well as visiting.  While in the area we also attended some training at the WEG training and warehouse facility in Ontario, CA.  There we were met by the entire sales group for TKI including Tim Kaylor.  The WEG folks were very good to us and the day was informative.  We went to dinner that evening with them and had a good visit.  WEG's warehouse is very impressive and they have a huge inventory of motors at that site.  They also have a motor modification shop in part of the warehouse which is manned by WEG employee's which is different that most.

Tammy and I made a stop over coming home in Las Vegas where we met and went to dinner with Bob Ziegler and his wife.  Bob is the Western US Salesperson for MTE.  We had a great time visiting with them and Bob bought dinner!  For those of you who know Bob, that's huge.  Thank's again to him and his wife for a great time.

All in all, it was a great trip and we had great traveling weather.  The average temperature while we were in California, 70 degrees.  Now back, it's cold and we have a winter weather advisory today....ah, Utah.

Late next month is the Utah Rural Water Association Conferance in St. George.  That will basically kick of the water year and get people thinking about preparing for their water needs whether for irrigation or for culinary needs.  I always look forward to this show since I get the chance to catch up with folks that I usually only see this time of the year.  It is also good because you are dealing with the people that are really in the thick of it.  Mainly those that work for the state, cities, towns, counties or irrigation companies that provide us all with our water needs throughout the state.  Always a great show to attend.



Tuesday, January 3, 2012

Christmas Day

Christmas has again come and gone and we are at the beginning of a new year.  Let me share with you what happened on Christmas day.

We are up and slowly opening gifts when the phone rings.  One of our customers is on the phone and telling me that they lost there 400 horsepower Variable Frequency Drive overnight due to a huge power problem that happened at the plant.  They had many issues they were dealing with and had one of the local Electrical Contractors on site trying to restore power and fix a problem with the main transformer that feeds the plant.

Now I started thinking and remembered that the customer had purchased a spare unit for this application and I told him that it should be out there somewhere in the warehouse.  He did not know this and told me that he would start looking for it but meanwhile, he wanted our Service Engineer on the way to try to fix the VFD.

Madhu, our Service Engineer first drives to the office to gather together some spare parts as the customer by now has called a few times and is relaying to us that he cannot find the spare drive.  He is in panic mode and we are doing what we can to get him up and running once power is restored to the plant.  We have contacted one of the people from the VFC the factory and yes, they answered the phone on Christmas day!  We talked about the potential of being able to get parts out on an airplane if needed but all the while I was hoping that the customer would find the spare unit that I knew was on-site.

There had been a few personel changes at this customers location and the person that had purchased the spare unit no longer works there.  Due to this, no one knew where the spare unit was and from what I was being told, it just wasn't there.  Meanwhile Madhu had arrived at the site and had begun to check out the unit for what damage it has sustained duing the power event.  He called me and told me what parts he thought he would need to fix the existing unit and I informed him and the customer that I would start the ball rolling to get parts flown in for the drive.  I also at this point told the customer that I was certain that the spare drive was on site and that they needed to organize a search party and find it because there was a good possibility that I was not going to be able to get parts out until the next day.  The airport near the factory is a small one and only has a few flights out each day let alone it was Christmas day.

Just as I was making arrangements for parts, I recieved a phone call that they had found the spare unit that was on site.  Madhu finally finished at nine pm that night and drove the two hours it takes to get home from the location back to Salt Lake.

So here's the score: Out of the last 11 Christmas days, called out twice.  Customers back up and running Christmas day....100%

I am pleased to tell you that as a team- we ROCK!  Just the fact of the matter.  Where else are you going to find that type of service and dedication?  Madhu is truely dedicated to our customers being up and running and US Drives shares his and our collective attitude and concern towards the customer.

Kinda makes a guy proud to be part of this team....